Refund & Return Policy

Kaya Craft – Home Décor for Inspired Living

At Kaya Craft, we believe every home deserves beauty, comfort, and a personal touch. We carefully curate décor items to brighten your spaces. If for any reason you’re not fully satisfied with your purchase, we’re here to help with a simple and transparent refund & return process.

1. Eligibility for Returns

     

      • Eligible unused, non-defective items can be returned in person at our Lagos office. Contact us within 7 days of delivery to request the return.

      • Products must be unused, undamaged, and in original packaging with all tags intact.

      • Non-returnable items:

           

            • Customized / made-to-order décor pieces

            • Clearance or sale items

            • Gift cards / digital vouchers

      2. Return Process

         

          1. Contact us via support@kayacraft.ng or call +234 9011666636 within 7 days of receiving your order.

          1. Provide your order number, reason for return, and clear photos of the item.

          1. Contact support before visiting so we can confirm your return details and the Lagos office visit arrangements.

          1. Unused, non-defective items must be brought to the Lagos office in person. For damaged, defective or incorrect items, follow the return or replacement instructions provided by support.

        3. Refunds

           

            • Refunds are processed within 7–10 business days after inspection of the returned item.

            • Refunds are issued to the original payment method only.

            • Shipping charges are non-refundable, unless the product was defective or incorrectly supplied.

          4. Exchanges

          We accept exchanges subject to stock availability. If the requested replacement is unavailable, a refund will be provided instead.

          5. Damaged or Defective Items

             

              • Please check your order upon delivery. If it arrives damaged, defective, or incorrect, notify us within 48 hours with photos or a short video.

              • We’ll arrange a replacement or full refund, including shipping charges.

            6. Order Cancellations

               

                • Orders may be cancelled within 24 hours of purchase for a full refund.

                • After dispatch, cancellation is no longer possible.

              7. Shipping Responsibility

                 

                  • Customers are responsible for return shipping costs unless the return is due to our error.

                  • Unused, non-defective returns are handled in person at our Lagos office. If support arranges a courier return for a damaged, defective or incorrect item, follow the return instructions provided.

                8. Contact Us

                For return & refund support, reach us at:

                📧 support@kayacraft.ng
                📞 +234 9011666636
                🕒 Monday – Saturday, 10 AM – 6 PM