Terms of Service

Last updated: 19 October 2026

Welcome to Kayacraft.ng. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our store or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our website.

1. General Information

• Kayacraft.ng operates as an online store, offering a curated range of home décor products.
• We fulfil orders through a mix of products held in local stock and products supplied directly by our suppliers, depending on the product and its availability.
• By placing an order, you confirm that you are at least 18 years old or have the consent of a legal guardian.

2. Products & Availability

• We strive to display accurate descriptions, images, and specifications of our products. However, slight variations in color, design, or packaging may occur due to supplier differences.
• Product availability is subject to stock at our/partner warehouses. We reserve the right to cancel or refund any order if a product becomes unavailable.

3. Pricing & Payment

• All prices listed on Kayacraft.ng are in Nigerian Naira (₦) and include applicable taxes unless stated otherwise.
• Payment must be completed at checkout through our supported gateways (cards, bank transfers, online wallets).
• We reserve the right to update prices, promotions, and discounts at any time.

4. Shipping & Delivery

• Delivery is within 5 working days. Contact support before ordering if you need to confirm product availability or delivery details.
• Customers are responsible for providing accurate delivery addresses and contact details.
• Please read our Shipping Policy for delivery charges, coverage and support.

5. Returns & Refunds

• Eligible unused, non-defective items can be returned in person at our Lagos office, subject to the existing 7-day return window, original-packaging requirements and exclusions in our returns policy.
• Contact support@kayacraft.ng or +234 901 166 6636 before visiting. Provide your order number and the reason for the return so we can confirm the return details.
• For damaged, defective or incorrect items, contact support promptly and follow the reporting and return instructions in our returns policy.
• Refunds follow inspection of the returned item and the refund timing and payment-method terms in our Refund and Returns Policy.

6. Customer Responsibilities

By using our store, you agree to:

• Provide accurate account, payment, and delivery details.
• Use products only for personal and lawful purposes.
• Not misuse our services or engage in fraudulent activities.

7. Intellectual Property

All content on Kayacraft.ng (logos, product descriptions, images, designs, and text) is the property of Kayacraft Nigeria or licensed to us. You may not reproduce, distribute, or use our content without prior written consent.

8. Third-Party Services

Some products may include features or integrations with third-party platforms. We are not responsible for the content, policies, or actions of third-party services.

9. Limitation of Liability

Kayacraft.ng is not liable for indirect, incidental, or consequential damages resulting from product use, shipping delays, or supplier issues. Our liability is limited to the value of the product purchased.

10. Indemnification

You agree to indemnify and hold Kayacraft.ng harmless from claims, losses, or expenses (including legal fees) arising from your breach of these Terms or misuse of our services.

11. Modifications

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on our website. It is your responsibility to review them periodically.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the jurisdiction of Nigerian courts.

13. Contact Us

For questions regarding these Terms, please contact us:

📧 Email: support@kayacraft.ng
📞 Phone: +234 9011666636
🌐 Website: www.kayacraft.ng