Privacy Policy

Effective Date: [5th Aprli 2024]

At Kayacraft Nigeria, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, online store, or related services.

1. Information We Collect

Personal Information: Name, email address, phone number, billing/shipping address, and payment details when placing an order.
Account Information: Login credentials if you create an account with us.
Transactional Information: Order history, payment confirmations, and delivery details.
Technical Information: IP address, browser type, device information, and cookies for improving site performance.
Communication Data: Emails, chats, or messages exchanged with our support team.

2. How We Use Your Information

Processing and fulfilling orders.
Communicating order updates, promotions, and customer support.
Personalizing your shopping experience.
Improving website functionality, security, and user experience.
Legal compliance, fraud prevention, and dispute resolution.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

Service Providers: Payment processors, delivery companies, IT support, and marketing platforms (only as needed to complete transactions).
Legal Authorities: If required by law, regulation, or to protect the rights of Kayacraft Nigeria.

4. Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences and cart items.
Analyze website traffic and performance.
Show personalized recommendations and offers.

You may disable cookies in your browser, but some site features may not function properly.

5. Data Security

We implement strict security measures, including SSL encryption, firewalls, and access controls to protect your personal data from unauthorized access, alteration, or disclosure.

6. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. After this, your data is securely deleted or anonymized.

7. Your Rights

As a user, you have the right to:

Access the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
Contact us for clarification or complaints regarding data use.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If discovered, such information will be deleted promptly.