FREQUENTLY ASKED QUESTIONS
Browse our online store, add items to your cart, and proceed to secure checkout. You can pay using debit/credit cards, bank transfer, or supported online payment gateways in Nigeria.
We accept major debit/credit cards, bank transfers, and popular Nigerian payment platforms. All transactions are processed securely.
Yes, we deliver to all major cities and towns across Nigeria through our trusted courier partners.
Delivery within Lagos typically takes 2–3 business days, while other Nigerian states may take 3–7 business days depending on courier services.
Yes, absolutely. At Kayacraft, we ensure that every product you receive matches the images and descriptions shown on our website. All product photos are taken from actual items in our collection. Please note that slight variations in color or texture may occur due to lighting or screen settings, but the design, quality, and style remain exactly as displayed.
You can view and download your sales receipt directly from your account. After completing your order, a copy of the receipt is also sent to your registered email address. If you can’t find it, please check your spam folder or contact our support team at support@kayacraft.ng for assistance.
To return an item, simply contact us within 7 days of delivery at support@kayacraft.ng or call +234 [Your Number]. Our team will guide you through the return process and provide the return address. Please make sure the product is unused, in its original packaging, and includes all tags. Once we receive and inspect the item, your refund or exchange will be processed.
Yes, in most cases we do restock popular items. If a product is marked “out of stock,” it may be restocked soon depending on availability from our suppliers. You can click the “Notify Me” button (where available) to receive an email when the item is back, or contact us at support@kayacraft.ng for specific restock inquiries.
